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COVID-19 Update: Effective November 23, Compeer Financial offices will be open by appointment only. We are committed to serving you and have several options for connecting with us.

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COVID-19 Update

Home > COVID-19 Update

Updated November 18, 2020

Service in Compeer Offices Moves to Appointment Only

Compeer Financial is dedicated to serving clients amid the changing conditions and trends related to COVID-19. As your financial lending partner, we want you to be aware of changes we’re making so you know what to expect when working with us.

Effective November 23, our offices will be open to clients by appointment only. We expect this approach to be in place until at least January 15. Please note adjustments may be necessary as the situation evolves and new local and state orders and guidelines are issued.

We understand this change may be inconvenient; however, it’s necessary at this time to ensure our team is available to continue providing  you exceptional service.
 
You may schedule appointments by contacting your Compeer representative directly, or by calling our Contact Center at (844) 426-6733. We will offer same day appointments whenever possible. During your appointment, our team will be wearing face coverings, maintaining social distancing and avoiding physical contact like shaking hands. We ask that you do the same. We also ask that you reschedule your appointment if you’re sick or have symptoms, have been in contact with someone who recently tested positive for COVID-19 or think you may have been exposed to COVID-19. By consistently following these health and safety protocols, we’ll all be helping to limit the spread of the virus in our communities.
 
Aside from appointments, Compeer offers a number of options for taking care of your business needs:

  • Compeer Contact Center: Our dedicated and experienced team is ready to assist you with personalized and reliable service. Call (844) 426-6733 to get help with your questions, accounts, transactions, billing, Online Banking, interest owed and much more.
     
  • Payment Drop Boxes: Payment drop boxes are conveniently located at each office and checked each weekday. They are accessible 24 hours a day, 7 days a week. Payments received will be applied to your account in a timely manner.
     
  • Mail: Please allow two weeks for delivery. Payments can be mailed to our central lock box location at:
Compeer Financial
PO Box 740411
Cincinnati, OH 45274-0597
 
  • Online Banking: We recently launched a new and improved Online Banking experience. You can view your accounts, check your transaction history, find your interest owed and move money. Learn more at compeer.com/onlinebanking 
     
  • Mobile Banking App: Download our brand new Mobile Banking app to deposit checks remotely, make payments on your loan, view your account balances and much more. You can find the Compeer Financial app in your mobile device’s app store.


 

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  • MyCompeer: View your account information and statements, calculate interest due, create an Online Balance sheet, and share files or documents with the team at Compeer Financial. Learn more.
If you need assistance logging in or using our digital tools, call Compeer at (844) 426-6733 and a member of our team will be happy to help you. We can also accommodate electronic payments, so please call us today for assistance (please note, ACH payments take one business day to become effective).

Interest Owed and Other Year-End Tasks: This is a busy time of year for clients and we’re prepared to help. If you would like to determine how much interest is due on your loan through the end of the year for payment, use our new Interest Due Calculator in MyCompeer under the Tools & Forms menu. You can also call our Contact Center or your Compeer representative.

Payments may be made online at compeer.com. If you prefer to pay by check, you may mail it to our central lockbox at Compeer Financial, PO Box 740411, Cincinnati, OH 45274-0597; or place in the payment drop box at your local office.

Client Resources During COVID-19
Compeer is committed to helping clients and communities impacted by COVID-19. Please see below for current programs available through our cooperative:

Paycheck Protection Program
We’re pleased to be accepting client forgiveness applications for the Paycheck Protection Program (PPP), the SBA forgivable loan program created to assist small businesses meet payroll and other critical expense needs. More information on how to apply for forgiveness.

Financial Assistance
We know COVID-19 has brought challenges to agriculture and rural communities, no matter where you are or what industry you’re in. Our goal has always been to be there for our clients, through good and challenging times. We remain committed to working with our clients as they navigate the impacts of COVID-19. Compeer is here for you and ready to help.

If you have been impacted financially by the pandemic, we have many options for you to explore. We know each individual situation is different, and you’ll likely have questions along the way. Please contact your financial officer directly or click here to fill out our client assistance form and one of our financial experts will be in touch with you. You can also contact us at (844) 426-6733.

Lifeworks Resource Program
We know life in rural America isn’t easy right now – the challenges we face can feel overwhelming and stressful. Compeer Financial is pleased to provide our clients and their families access to our Lifeworks Resource Program. This free program connects you with tools and resources to help navigate challenges related to work, family, life and health – whether it’s a quick question or a larger issue.
   
RESOURCE PROGRAM
   

Economic Injury Disaster Loan Program (EIDL)
The SBA is now accepting applications from agricultural and small businesses for the Economic Injury Disaster Loan (EIDL). Eligibility for EIDL was expanded as part of the federal CARES Act, which provides relief for American workers and small businesses impacted by the COVID-19 pandemic.

Small businesses of less than 500 team members can apply for a loan of up to $2 million under the EIDL program.

Unlike applying for the Paycheck Protection Program (PPP), which required applicants to work with their lender, clients must apply for an EIDL directly through SBA. More information can be found on the SBA website.

Committed to Rural America
Compeer Financial has always been committed to serving rural America, and our commitment is stronger than ever as we face unique challenges due to the COVID-19 outbreak.
 
In partnership with Compeer’s Fund for Rural America, we’ve dedicated $830,000 to COVID-19 relief efforts. These funds are directly impacting organizations and community partners who are supporting COVID-19 relief efforts. 

We will continue to monitor the situation and evaluate additional measures to support our clients based on the recommendations of government agencies and public health authorities.